Successful customer contact starts with Equalture
Discover our tailored solutions for customer contact recruitment, enabling you to hire the right people in an efficient way.
Hiring for soft skills to reduce turnover doesn't have to be challenging
Being successful in customer contact requires your employees to have the right soft skills. Most hiring processes don’t allow people to measure the skills that are needed for their role, leading to high turnover rates. The Equalture platform provides insights into your candidates’ soft skills to fit client-facing roles and their cognitive abilities to pass the required training to be successful in your field.
Completion Rate
Since AFAS introduced Equalture’s games pre-screening, they achieved a 90% assessment completion rate.
Engage your candidates
Improved interview-to-hire ratio
Our client’s ability to focus on interviewing high-fit candidates led to fewer interviews but the same hires
Improve your efficiency
Decrease in attrition ratio
With Equalture, our client’s failure rate of hires during probation dropped from 32% to 7%
Reduce turn-over
Since AFAS introduced Equalture’s games pre-screening, they achieved a 90% assessment completion rate.
Engage your candidates
Interviewing high-fit candidates led to fewer interviews but the same hires
Improve your efficiency
With Equalture, our client’s failure rate of hires during probation dropped from 32% to 7%
Reduce turn-over
How we help you hire customer contact personnel
Reduce turn-over by knowing what makes people successful
Quantify the soft skills that make your employees successful. Let current employees complete games-based assessments anonymously and group them based on their performance in their roles. Create competency profiles for your roles based on your insights into your top performers apart and industry benchmarks.
Assess your candidates on the right skills, only hire people who are a match for your organisation, and ensure less turnover during onboarding or training.
Save time by filtering through the best candidates within seconds
Equalture’s platform streamlines the hiring process in customer contact. Identify ideal candidates through targeted filtering of their assessment results according to your specific needs and criteria.
Ensure a quicker hiring process and increase efficiency, benefitting you and your applicants.
Engage your candidates with a low-barrier assessment
Use game-based assessments as a low-barrier method to collect objective and validated insights about your candidates’ pre-screening, while you deliver an excellent candidate experience that prevents drop-off.
Make your hiring process competitive and stand-out from the competition to win the war for talent.
